Northwood’s 4th Annual Research Symposium
June 13, 2014
Holiday Inn Harbourview
Dartmouth, Nova Scotia
Keynote Address: Workplace Mental Health: The Three Pillars
By: E.Kevin Kelloway, Ph.D
Canada Research Chair in
Occupational Health Psychology
and Professor of Management and
Psychology, Faculty of Commerce at
Saint Mary’s University
Tasha’s role with Northwood Intouch is to ensure that every client receives quality service. If a client or their family has an issue with their service or would like to voice a concern they have a key person to talk to, Tasha!
“I am here to listen to our clients and their families, and ensure that their needs are always being met. If you have any concerns or suggestions on how to better improve the Intouch service, I would like to hear from you. I truly enjoy being a part of the Northwood Intouch team and I know this service has truly made a difference in so many people’s lives.”
Tasha is from Pictou County. She moved to Halifax 7 years ago for university and Intouch has been lucky to have her as part of the team for over 5 years. Her coworkers love the fact that she gets to the bottom of issues and is so easy to talk to. She loves to travel south every year and loves animals, especially her cat Tootie.
When one calls to set up Intouch, they’ll most likely speak to Karen first.
When we asked why she loves this job (because anyone can tell she does love it), Karen stated ” I love helping people. It’s like talking to a parent, grandparent or relative. I get to help people feel safe and stay in their homes longer and that’s a great feeling to have at the end of the day.” Karen brings a personal touch and is warm and friendly. She is a great listener and will always take the time to make sure our clients feel great about the decisions they are making.
Northwood Intouch is proud to introduce a new option to customers who don’t have or want a home phone line.
According to a 2010 survey by Statistics Canada, the proportion of households using traditional landlines exclusively fell to 17% from 22% in 2008. About 38% of households comprised solely of people 55 and older had only a traditional landline, compared with 7% for households comprised of people 54 and under. In total, 78% of Canadians now own a cell phone, up from 74% in 2008.
With more and more people over 55 years of age using cellular service in addition to their landline and some replacing their landline altogether there is a need for a solution to allow for Emergency Response devices to work in a home with no home phone service and no internet connection.
Intouch’s new piece of technology uses a cellular network rather than a traditional home phone line to place a call via their pendant right to the Emergency Response Centre. For clients who do not have a home phone or can’t afford a home phone this is the perfect solution.
Some situations where a home phone isn’t an option:
An evaluation of how a telecare pilot program in Stockton-on-Tees in the UK “transformed” the lives of residents.
We especially loved seeing the hard numbers on how programs like ours are helping people around the world. There are some astounding key statistics – like how many of their clients who fell or had need of a hospital visit were able to be helped quickly, saving the community costs and the person involved a great deal of pain. They are predicting great future savings – in lives saved and hospital visits avoided, beside the money!