Frequently Asked Questions

Northwood Intouch offers a wireless monitoring system that can keep you safe and secure in your own home longer. Discreet sensors and detectors are combined with 24-hour, 7 day a week professional monitoring, which will help you manage different needs in the home. These include a personal emergency response system (PERS), flood detector, motion detector, fall detectors and much more.

Northwood Intouch service includes:

• a two-way in-home communicator plugged into an existing phone line,
• a small waterproof personal help button that can be worn around the neck, wrist or clipped on a piece of clothing
• 24-hour Response Centre
• daily check-in monitoring (can be requested anytime)
• hands free capability to answer incoming phone calls
• computerized record database with each subscriber's critical medical and personal emergency contact information available to the Response Centre
• Medication/Message Reminder - allows subscribers, family and caregivers to program up to six different reminder messages that will play when specified. This feature reminds subscribers to take their medication, check blood sugars, keep appointments, and so forth.
• Service calls

Emergency Response Service (Personal Alert)
When pressed, the help button activates the in-home communicator. A signal is sent over the phone line directly to Northwood's local 24-hour Response Centre. Our response centre staff will try to speak with the client through a two way speaker to determine the nature of the call and send appropriate help. If the subscriber can not respond, Response Centre staff will take immediate steps to ensure a responder is sent to the subscriber's home as quickly as possible and check on the situation.

Live-at-home technology
Each sensor or detector is connected wirelessly to the in-home communicator. Depending on the type of sensor certain protocols are followed. Our 24-hour Response Centre can respond as described above or record daily activity, have a caregiver check in, dispatch police in the event of an invasion, alert you of hazardous home conditions (flood or extreme temperatures) and much more. Live-at-home technology is customizable to your personal situation and an assessment is done with our staff to ensure the solutions are best suited to your individual needs.

• We are not-for-profit so there are no taxes; prices listed below are what you pay.
• Total monthly cost for the two-way communicator and a pendant is $43.00
• The Installation fee is $25.00 and it also covers the month in which you have the service installed
• Live at Home sensors are $15/month each or 3 in a bundle for $36.99
• Installation for Live at Home sensors is $15 per sensor
• Centenarians receive the Personal Alert service FREE of charge
• Additional pendants are available for a second person in the home for only $5/month
• Medication reminders - FREE

It's easier than using a telephone. If help is needed, the subscriber simply pushes their help button worn on the wrist, around the neck or clipped to their clothing. Within seconds our local Response Centre is in contact with the subscriber through the two-way speaker on the base unit. The subscriber can let them know the situation without having to get to the phone.

Sensors are activated without having to do anything. If you can't push a button or don't know there is an emergency (e.g. flood) the sensors automatically call for help. Within seconds our local Response Centre is in contact with the subscriber through the two-way speaker on the base unit. The subscriber can let them know the situation without having to get to the phone.

Our local Response Centre team is there to serve the needs of each and every subscriber. If the button is accidentally pressed, an operator will check in on the subscriber and, if verified no help is needed, simply cancel the help call.

Yes, we have a number of sensors that can call for help without you having to push a button. We can customize our sensors to meet your needs and situation. Whether you're up at night and want us to check on you if you're out of bed for a certain time or if you want an automatic call for help if you've fallen, we can help. We also have special equipment that can suit any user's needs such as a sip/puff switch, pillow switch, wobble switch, p-switch and rocking lever switch.

Between visits and phone calls, an accidental fall or flare up of an existing medical condition could occur at any time, anywhere in the home. Day or night, Northwood's personal emergency response service is there 24 hours a day, every day to get our subscribers the help they need, when they need it.

Northwood has been providing emergency response for almost 25 years. The equipment we use is made by a company with over 40 years of experience in the industry and is the largest provider of emergency response equipment in the world. The Northwood Intouch service consists of sophisticated sensors and a device with a built-in speaker phone that connects the subscriber's residence with our local Response Centre. Each unit is equipped with a 20 hour battery back up should a power outage occur. The personal help buttons are 100% waterproof and include batteries with a 3-year lifespan. When the personal help button battery is low it automatically sends a signal to the Response Centre for service. We continually monitor our equipment to ensure the service is going to work when it's needed!